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My Resumé
Juan Miguel Quintana Williams
Personal Information
- Major: Industrial Engineer
- Age: 36 years old
- Marital Status: Single
- Birthday: September the 15th, 1973
- Place of residence: Santiago, Chile
- Internet Webpage: http://www.chilesoftware.com
- e-mail: jquintana@chilesoftware.com
Objective
Continue my professional growth to the enterprise benefit,
sharing my experience and knowledge, and particulary to aquire new
concepts and abilities in the area of Management.
Fields of interest
Strategic Entrepreneurship, Management, Project Management, Customer satisfaction,
Information Systems, Telecommunications, Business plan, Total Quality management, CRM, English.
Current Activities
Call Center - IT Project Manager
Entel Call Center
S.A. (Entel S.A. Holding is a large sized telecommunication company)
Since November 2005
Responsibilities:
- To design and manage IT projects for call center clients (Call center, IVR, PBX, Data Equipment, IP telephony, CTI integration,
CRM Software).
- To lead the implementation of IT projects.
- To create team works.
- To negotiate with providers.
- To design and promote new services for clients focused on continuous improvement.
Experience
IT Account Manager
Telectronic
S.A. (Nortel Business Partner)
April 2005
- October 2005
Activities:
- To commercialize information and telephony
systems (Call center, IVR, PBX, Data Equipment, IP Telephony,
).
- To create new products and services for clients.
- To increase EBITDA or to reduce costs with new IT projects for clients.
- To develop telecommunication new projects for clients.
Telecommunication Business Consultor
E-Business Distribution
S.A. (Alcatel Partner Premium)
April 2004
- March 2005
Activities:
- To commercialize information and telephony
systems (Call center, IVR, PBX, Data Equipment, IP Telephony,
CRM Software).
- To develop telecommunication projects for clients.
Cofounder& Manager of Information
Systems Enterprise
Ivoz Ingeniería Ltda.
February 2002
- March 2004
Activities:
- To develop and commercialize information systems and telephony
systems (IVR).
- Management and development of IVOZ project.
- To develop marketing strategy.
- To lead the IVOZ team work (developers, project managers, account managers, consultants and providers).
- To contact new partners and make join ventures with national and international companies.
Project Manager of forsale.cl
A.P.S. Ltda, Temuco
March - December 2000
Activities:
- Design of project forsale.cl
- Financial evaluation of the project
- Marketing analysis of the project
- Concept and development of the web site forsale.cl
Student in Professional Practice
A.P.S. Ltda, Temuco
January - February 2000
Activities:
- To Learn about Kaizen tools
- To develop statistic tools to Continuously improve in
process of Forestal Mininco.
Education
Master of Project Management - 2008 – Today
Universidad de Leon, Spain
Industrial Engineer - 2000 –
Universidad de la
Frontera, Chile
Bachelor - 1990 –
Colegio "San José"
Other Studies
English Scolarship by Corfo (Chilean goverment department)
Currently completing the
upper level
Smart English
Aug-2009 /
Today
Management II
Successfully completed the
44 hours course
Universidad Adolfo Ibañez
Aug-2009 /
Sep-2009
Management I
Successfully completed the
48 hours course
Universidad Adolfo Ibañez
May-2009 /
Jul-2009
Diplomate in English
Successfully completed the
upper-intermediate level
Universidad Catolica
Aug-2000 /
Jul-2001
"ISO 9001:2000 Nch. , Quality planning". 40
hours
Personas y Capacitacion, patrocinated by Chilean
goverment
November -2003
Languages
Native language: Spanish
English: Fluent in writing, reading
and conversation (upper-intermediate level).
Skills
- Office Suite
- Windows and Linux Platforms
- Management, team work, leadership.
- Project Design and Management
- ERP and CRM general knowledge
- Design and implementation of call centres; system, hardware,
human resources.
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